Separation Stories - Interesting Unemployment Claims
Posted by Ross Henderson on Fri, Jan 06, 2012 @ 07:16 PM
From time to time, we will share interesting and unusual employee separation stories. Beyond introducing some of the more "out of the ordinary" situations, we will also ask you to consider some more serious questions that may help you improve your HR processes & UI tax control.
This story is about a very "to the point" customer service representative at a video game controller company. The representative was responding to a client who had inquired regarding the shipping status of a game controller he had ordered. As part of the representative's email response, the representative wrote "Grow up you look like a complete child bro."
Since then the story has gone viral with a video lampooning the representative, and the representative was subsequently fired.
For all of you UI Claims experts and experts-in-training; here are some questions to consider out of this real-life scenario:
- What could have been done in hiring &/or training to prevent this from happening?
- If/how is this behavior addressed in your Employee Handbook?
- Assuming a UI claim is filed, what would be its potential employment tax impact / cost?
- How would the employer best protest this UI Claim?
We welcome your thoughts in the comments below.
You may also want to check out our UI Management Tips for some of our "Best Practices" ideas about UI management:
